返金ポリシー

Return Policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

Only Faulty or Damaged Items are Acceptable for Return and Store Credit Refund.
1) Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

2) To start a return, you can contact us through the contact form.  Please note that returns will need to be sent to the following address: PO Box 1671 Chatswood NSW 2057.

3) If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Store credit will be given in the same value as the accepted returned item.

Do contact us for any return questions.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We strive that all products from Ellephon Studios are carefully made and packed for shipping.

Exchanges / non-returnable items 
1) Exchanges allowed only at pop up stalls

2) No exchange or return of any hair accessories for hygiene purposes

3) No exchange or return on sale items or gift cards

Refund in Store Credit
1) We will notify you once we’ve received and inspected your returned item, and let you know if the refund in store credit was approved or not.  

2) If approved, you’ll be refunded with store credit on your original purchase within 3 business days on receipt of the returned item.  

3) If more than 3 business days have passed since receiving your returned item, please contact us.  

4) No store credit will be refunded if refund or exchange request is not received within 30 days of receiving parcel.  

Thanks for reading our polices.  We hope you are happy with our products.