Shipping policy

Domestic Delivery

Free standard Australia Post delivery for orders $60 or more.  Free delivery applies after 10% first order discount.

Worldwide Shipping

Worldwide shipping is now available In selected countries.  Shipping rate differs in countries and is automatically calculated at check out.  

Free international standard parcel post delivery for orders $150 or more.

Please check International postal service updates by Australia Post.

Delivery Options

Australia Post for domestic delivery
Regular untracked $4 - (3 to 7 days)
Australia Post Standard Parcel Post $10.00 - (2 to 6 days)
Australia Post Express Parcel Post $12.70 (1 to 3 days) 

Australia Post for worldwide/international delivery
- rates automatically calculated at check out according to country destination and weight of parcel.

Order Dispatch Time

All orders will be picked, packed and dispatched to Australia Post within two business days of receiving customer orders.  

When will customer’s mail/parcel arrive after dispatch from Ellephon Studios?

Customer’s package/parcel will arrive according to Australia Post’s delivery speeds at:

Depending on the destination and choice of shipping method, delivery speeds vary:

https://auspost.com.au/business/shipping/delivery-speeds-and-coverage

Fulfilled dispatch of customer orders

- Once customer’s order is dispatched / handover to the shipping, delivery or courier, Ellephon Studios is not liable for any loss/damage/theft/incorrect address due to customer.

- However, I will ensure packaging is adequate for delivery.  As I have no control over their delivery and shipping process, once package is handed over to Australia Post or courier, dispatch of parcel is fulfilled from Ellephon Studios.

- Customers should contact Australia Post or courier for help if there are any issues.  Ellephon Studios can also be informed.

Packaging

Ellephon Studios is striving its best to be eco friendly in its packaging materials.  All packaging from products to shipping will be compostable or biodegradable where possible.  

Thanks for reading our shipping policy.